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At DW&CO Geneva, we understand that your watch is more than just an accessory — it’s a precision instrument, often filled with history and emotional value.
If you have doubts or questions before entrusting your timepiece to a watchmaker, you’re in the right place.

Here, we’ve gathered the most frequently asked questions from our clients — whether it’s for a simple battery replacement, a full service, a vintage restoration, or a remote repair.

most frequently asked questions

My watch has stopped – do I need a battery change or a full service?

It depends on the cause. If it’s a quartz watch, a simple battery replacement is often enough.
However, if the watch remains inactive after changing the battery, or if it’s a mechanical timepiece, a full service may be required to inspect the movement.

How much does a watch repair cost?

Prices vary depending on the brand, model, and required service.
➡️ Example: battery replacement from 30 CHF, full service from 500 CHF.
A personalized quote is always provided before any repair. OUR PRICES ➨

How long does the repair take?

- Battery change: approx. 30 minutes to 1 h
- Full service or restoration: 4 to 6 weeks
  We’ll provide an exact timeline once the quote is approved.

Do I need to book an appointment?

No, you’re welcome to visit our workshop directly.

My watch is no longer water-resistant — what should I do?

We perform water resistance tests and can replace gaskets or re-seal the case.
This service is recommended after any case opening.

Do you repair vintage or antique watches?

Yes. DW&CO specializes in restoring vintage and rare watches, always respecting the authenticity and original design

Do you service all watch brands?

Yes. We work with all watch brands and are an authorized service center for 24 of them, including Omega, Cartier, Longines, Tissot, IWC, Montblanc, and more.

Do you use original parts?

Yes. We only use genuine parts ordered directly from the manufacturers, unless a part is no longer available (as with certain vintage models).

My watch is running fast or slow — is that serious?

It could be due to movement imbalance or magnetization. A professional diagnostic is recommended to prevent further damage.

Is the repair covered by a warranty?

Yes. All our repairs come with a 2 year service warranty,

Do you provide a quote before repairing?

Yes. We always offer a free, detailed quote after inspecting your watch.

Do you repair all types of watches?

Yes — including quartz, mechanical, automatic, chronograph, and smartwatches.
Each watch is carefully inspected by a certified watchmaker.

Why choose DW&CO over other repair services?

Why our clients trust us:
✅ Certified by 24 watch brands – a mark of recognized expertise
✅ Highly skilled technicians – every watch is handled with precision, care, and respect for authenticity
✅ Original parts only – we never compromise on quality
✅ State-of-the-art equipment – for accurate diagnostics and precise repairs
✅ Clear and free estimates – you know exactly what you’re paying for
✅ Warranty on every service – your peace of mind is our priority

What happens if i neglect servicing my watch?

Without regular maintenance, several issues can arise with your watch, including:

Loss of Accuracy

Lack of lubrication can cause excessive friction between parts, leading to a loss of accuracy in the watch’s movement.

Premature Wear

Without regular cleaning and lubrication, dust particles and other debris can accumulate, accelerating wear on internal components.

Waterproofing Issues

Over time, waterproof seals can degrade, reducing the watch’s water resistance and allowing moisture and dust to penetrate, which can damage the movement.

Oxidation and Corrosion

Moisture inside the case can cause oxidation and corrosion on metal parts, affecting the functionality and aesthetics of the watch.

Battery Failure"

For quartz watches, a battery not replaced can deplete and leak, causing irreversible damage to the movement.

Damage to Dial and Hands

Dust accumulation and moisture can also affect the dial and hands, compromising their appearance and function.

Essentiel!

The use of original parts for watch repair and maintenance is paramount, and it’s equally crucial to entrust these tasks to certified watchmakers. These experts not only have access to authentic parts but also provide technical expertise aligned with the manufacturer’s requirements.

By opting for certified watchmakers, not only does your watch receive quality maintenance preserving its functionality, aesthetics, and value, but you also benefit from a two-year warranty on the repairs conducted. This warranty underscores the commitment to quality and confidence in using original parts and the expertise of certified watchmakers, ensuring the reliability and longevity of your watch in the long run.