Full service

Approved by 19 Brands

Brand-level standards

IN OUR SERVICE CENTER

SAVE Up to 50% off

COMPARED TO OTHERS

2-YEAR WARRANTY

VALID WORLDWIDE

Save 60% of your time

WITH OUR SERVICE

ABOUT US

Why get a full service for my watch?

A complete overhaul is essential to maintain your watch’s accuracy, detect potential issues early, prevent damage, and preserve its value. Regular servicing prolongs its lifespan, so you can wear it confidently.

DW

When should I perform a full service?

Typically, a full service is recommended every 4 to 5 years to ensure long-term performance and precision. However, this interval may vary depending on the manufacturer and movement type.

R

REASONS YOUR WATCH MAY NEED A SERVICE:

Impact or Shock:
A significant shock or impact can damage the internal components of your watch, even if the damage isn’t immediately visible. A full service helps detect and repair any potential damage caused by an impact, ensuring your watch continues to function properly.
Water Exposure
Water exposure can cause internal damage to your watch. A full service will clean and dry the movement thoroughly, inspect and replace the seals if needed. This ensures continued protection against water damage and helps maintain your watch’s accuracy over time.

Exposure to Extreme Temperatures:
Prolonged exposure to very high or low temperatures can affect your watch’s performance and accuracy. A full service allows us to detect and correct any damage caused by extreme temperature conditions.
Extended Use Without Maintenance:
Using your watch for an extended period without regular maintenance can lead to a buildup of dirt and degraded lubricant inside the movement, compromising its function. A full service will clean and lubricate the movement while identifying and fixing any wear or internal damage.

E

Step-by-Step Maintenance Process

Reception & Initial Diagnosis

Identification of the model, serial number, and service history
Aesthetic and functional inspection (movement test, date, chronograph, etc.)
Accuracy test (with Witschi device)
Water resistance test (air or water)
Preparation of a custom estimate approved by the client

Complete Disassembly

Removal of the bracelet (if integrated)
Opening of the case (with brand-specific tools)
Removal of the movement, dial, and hands
Full disassembly of the movement, piece by piece
Separation of components (steel, brass, rubies, hairspring, etc.)

Movement Cleaning (Ultrasonic)

Removal of the bracelet (if integrated)
Opening of the case (with brand-specific tools)
Removal of the movement, dial, and hands
Full disassembly of the movement, piece by piece
Separation of components (steel, brass, rubies, hairspring, etc.)

Component Inspection

Visual inspection of each part (using a binocular loupe or microscope)
Wear measurement (axes, pivots, wheels, mainspring barrel, etc.)
Detection of corrosion, cracks, or deformations

Replacement of Defective Parts

Replacement of worn or damaged components with genuine manufacturer parts
Commonly replaced parts include: mainspring, balance staff, wheels, levers, screws

Reassembly & Lubrication

Manual reassembly of the movement, step by step
Precise lubrication of friction points using specific oils (based on frequency, pressure, and position)
Reinstallation of the balance wheel, pallet fork, escapement, mainspring barrel, etc.

Precision Adjustment

Fine-tuning of amplitude, beat rate, and frequency
Testing the movement in multiple positions (horizontal, vertical)
Use of a Witschi device or equivalent (amplitude, daily rate, beat error)

Complication Testing

Functional testing of:
- Quick-set date
- Chronograph / counters
- Moon phase
- Power reserve
Adjustment if needed

Case & Bracelet Cleaning and Polishing

Disassembly of the case and bracelet
Ultrasonic cleaning of metal components
Professional polishing if requested or included
Restoration of satin, brushed, or mirror-polished surfaces
Respect for the original geometry

Replacement of All Seals

Seals replaced:
- Crown
- Case back
- Crystal
- Pushers
Application of silicone grease
Visual inspection of tube and thread condition

Water Resistance Testing

Air pressure test (leak detection using vacuum)
Pressure test (simulated immersion depth)
Test results recorded and stored in the customer file

Observation & Final Testing

Full functional check of the reassembled watch
Multi-day observation period (24–72 hours)
Final check of accuracy, power reserve, and complications
Aesthetic inspection (dust, scratches, hand alignment)

Return

Final cleaning
Reinstallation of the bracelet
Packaged in a clean case with service card and warranty
Explanation of the work done provided to the customer

Understanding the Difference Between Maintenance and Full Service

Element	Maintenance	Full Service
Movement disassembled	❌ No	✅ Yes
Internal cleaning	❌ No	✅ Yes (ultrasonic)
Polishing?	🔄 Optional	✅ Often included
Water resistance test?	✅ Yes	✅ Yes
Duration?	🕒 1 to 2 weeks	🕒 Minimum 4 weeks
Main purpose	Prevention & upkeep	Restoration & performance

What happens if i neglect servicing my watch?

Without regular maintenance, several issues can arise with your watch, including:

Loss of Accuracy

Lack of lubrication can cause excessive friction between parts, leading to a loss of accuracy in the watch’s movement.

Premature Wear

Without regular cleaning and lubrication, dust particles and other debris can accumulate, accelerating wear on internal components.

Waterproofing Issues

Over time, waterproof seals can degrade, reducing the watch’s water resistance and allowing moisture and dust to penetrate, which can damage the movement.

Oxidation and Corrosion

Moisture inside the case can cause oxidation and corrosion on metal parts, affecting the functionality and aesthetics of the watch.

Battery Failure"

For quartz watches, a battery not replaced can deplete and leak, causing irreversible damage to the movement.

Damage to Dial and Hands

Dust accumulation and moisture can also affect the dial and hands, compromising their appearance and function.

Essentiel!

The use of original parts for watch repair and maintenance is paramount, and it’s equally crucial to entrust these tasks to certified watchmakers. These experts not only have access to authentic parts but also provide technical expertise aligned with the manufacturer’s requirements.

By opting for certified watchmakers, not only does your watch receive quality maintenance preserving its functionality, aesthetics, and value, but you also benefit from a two-year warranty on the repairs conducted. This warranty underscores the commitment to quality and confidence in using original parts and the expertise of certified watchmakers, ensuring the reliability and longevity of your watch in the long run.