Privacy Policy

## 1. Controller

This Privacy Policy explains how D.W & Co SARL collects and processes personal data when you use our website https://dwco.ch or contact us.

Data controller:

D.W & Co SARL
Chemin de la Marbrerie 5
1227 Carouge
Switzerland

Telephone: 078 737 21 04
Office telephone: 022 343 27 61
E-mail: info@dwco.ch

## 2. Personal data we may collect

Depending on how you interact with us, we may collect:

– your name;
– your e-mail address;
– your telephone number;
– your postal address, when necessary for a service;
– the content of your message or enquiry;
– technical information required for the security and operation of the website;
– cookie and consent preferences.

We do not intentionally collect sensitive personal data through this website.

## 3. How we collect your data

We may receive personal data when you:

– use the contact form;
– contact us by e-mail or telephone;
– contact us through WhatsApp;
– request information about our services;
– browse or interact with our website.

## 4. Purposes of processing

We process personal data for the following purposes:

– responding to enquiries and requests;
– communicating with customers;
– organising and providing our services;
– arranging appointments and repairs;
– managing administrative and legal obligations;
– ensuring the security and proper functioning of the website;
– managing cookie consent and preferences;
– defending our legal rights where necessary.

We do not sell or rent personal data to third parties.

## 5. Legal basis

Personal data may be processed where this is necessary:

– to respond to your request;
– to perform or prepare a contract;
– to comply with legal obligations;
– to protect our legitimate interests, including the security and proper functioning of the website and the protection of our rights and property;
– on the basis of your consent, where consent is required.

## 6. Sharing of personal data

We may share personal data only when necessary with service providers who support the operation of our website and business, such as:

– website hosting and technical service providers;
– e-mail and communication service providers;
– WhatsApp, when you choose to contact us through WhatsApp;
– cookie-consent management services;
– professional advisers or public authorities where required by law.

These service providers may process data on our behalf and may be subject to their own privacy policies.

## 7. International transfers

Some service providers may process personal data outside Switzerland or the European Economic Area. Where required, we take appropriate measures to ensure that personal data is handled in accordance with applicable data-protection requirements.

## 8. Retention of personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable legal and accounting obligations.

When the data is no longer required, it is deleted or securely anonymised where possible.

## 9. Your rights

Subject to applicable law, you may have the right to:

– request access to your personal data;
– request correction of inaccurate data;
– request deletion of your data;
– object to or restrict certain processing;
– withdraw consent where processing is based on consent;
– request information about how your data is processed.

To exercise your rights, contact us at:

info@dwco.ch

## 10. Cookies

The use of cookies on this website is described in our Cookie Policy.

You can accept, refuse or customise non-essential cookies through the cookie banner. You can also change your preferences at any time by clicking on the consent-preference button displayed on the website.

## 11. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

However, no internet transmission or electronic storage system can guarantee absolute security.

## 12. External links

This website may contain links to external websites. D.W & Co SARL is not responsible for the content, security or privacy practices of external websites.

## 13. Changes to this Privacy Policy

We may update this Privacy Policy when necessary, for example when our website, services or legal obligations change.

The updated version will be published on this page.

Last updated: 29 August 2026